The short answer is yes. We take the time to understand our clients' personal travel styles and preferences to deliver travel experiences that exceed their expectations. For more information regarding our rates, please see the information listed on our How We Work page. Fees are non-refundable and must be agreed upon and paid prior to planning, should you choose to proceed after the initial discovery conversation.

We kindly request a minimum lead time of 90 days for all trips, due to the highly customized nature of our services. We recommend starting to plan most trips a minimum of 6 months prior to your desired travel dates to ensure the best availability and rates. For destinations and experiences that are higher in demand like African safaris or expedition cruises, we suggest starting to plan a year in advance.

In addition to our one-time planning fees, hotels/cruises/tours build in a commission to their pricing even if you don't use an advisor. By booking through us, you receive all of our exclusive benefits, and we receive a commission from the vendor. This commission comes at no cost to you and because of our relationships, we often receive preferred rates and availability! Our priority is first and foremost to match you with ideal partners for your style and budget, so your trip design is never based on how much commission we may or may not collect.

We specialize in highly personalized service and curated travel plans, partnering primarily with 4 and 5-star hotels and luxury cruise/tour operators that we trust to deliver a seamless experience for our clients. Each trip is different, and the cost varies based on the complexity of your trip. We are happy to consult with you on what you can expect for the trip you have in mind. Most of our partner hotels run anywhere from $500-$1,000+ per night per room. This means we generally work with budgets of $1,000 per day and up for full itinerary planning.

Unfortunately we cannot redeem points or miles on your behalf for any bookings. In cases where you choose to redeem points or frequent flyer miles, we will not be able to assist with changes to your bookings. We are happy to add your loyalty numbers to any reservations so that you are able to earn points on your stays and flights where available.

Our primary source of communication is via email. We kindly ask that you send all questions and communications via email, as this helps us keep track of all the details relating to your trip. We aim to respond to any emails within 1 business day. If you prefer to chat over the phone, we're happy to schedule a call by appointment. You can always find a link to our calendar in our email signature.

All travel documents and itinerary information will be provided to you in the Trip Plans App. (Available in the Apple and Android app stores.) We do not provide hard copies of travel documents, but your itinerary will be available to download as a PDF, should you wish to print it yourself.

In the event that items are impacted by circumstances beyond our control, we are happy to be a resource and will be available to you 24/7 while you are away traveling for any emergencies.

That being said, we also typically work with in-destination partners who will have emergency service and customer service available to you in the same time zone. Contact information will be provided to you as part of your digital itinerary documents, prior to departure.